Refund policy

 

We want you to be happy with your HANISA purchase.

We accept returns of unopened and unused products within 14 days of delivery. Items must be in their original packaging and in resalable condition.

For health and hygiene reasons, opened, used, or partially used products, including acupressure patches and bath products, are not eligible for return or refund.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will review the issue and arrange a replacement or refund when appropriate.

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or sent incorrectly.

Refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow several business days for your financial institution to process the refund.

Orders that have already shipped cannot be canceled.

To request a return or report an issue with your order, please contact HANISA customer service through the contact information provided on our website.

HANISA reserves the right to refuse returns that do not meet the conditions above.